Problem gambling policies and procedures

The establishment and enforcement of best practice policies and procedures designed to protect underage and vulnerable people against the ill-effects of addictive or problem gambling is the key-stone of compliance.

An effective policy requires a mix of training, communication, access controls, age verification and the availability of self exclusion. All must be backed up with incident records and accurate statistical information required for regulatory returns

Phene Group can help design and implement an optimal problem gambling solution for operators that will deliver the desired goals of vulnerable customer protection, as well as tracking incident reports and statistics to enable reporting obligations to be completed in a timely , accurate and efficient manner.

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